Maricruz

Country: Mexico
Skills: 55 WPM, Social Media Management, Photoshop, After Effects and Adobe Premier, Graphic design and Video editing, English TOEFL iBT score of 90, Translation (English to Spanish – written and oral), Customer service level communication, Web design
Education: High School with a diploma in communications

Summary

I am a Customer Service representative with extensive experience in both online and presential customer service with 6 years of experience. I am constantly learning and building strategies to make my job more efficient, promoting engagement with the company to fulfill the expectations. I bring a more humane way of customer service in which every customer is treated as an important individual, I take my time to answer their questions with kindness and patience. I am proficient in social media customer service, inbound/outbound technical support calls, and e-mail interactions.

Year of Birth: 1995
Languages: English and Spanish

Education

  • I finished High School with a diploma in communications

Experience

  • CUSTOMER CARE REPRESENTATIVE – SENIOR EDITORIAL DESIGNER
    MOV Advertising – Remote (2014 – 2017) (2018 – Present)
    – Community manager for Facebook pages.
    – Trained two employees to community managers for Facebook.
    – Met with customers regarding their service.
    – Called and e-mailed customers about updates on their order.
    – Prepared and provided templates for social media interaction.
    – Design and edited social media videos.
    – Worked with customers to design websites to their standards.
    – Managed sales contacting and receiving calls from possible customers.CUSTOMER CARE REPRESENTATIVE – GRAPHIC DESIGNER
    Grublabs – Tijuana, Baja California (2017 – 2018)
    – Composed company e-mails for all areas for better understanding of the product.
    – Designed a website in which we were able to make sales easier via e-mail marketing.
    – Assisted in the logo design for customers.
    – Answer customer calls and e-mails.
    – Provided customers with updates regarding their service.
    – Reviewed company mails and reported unprofessional interaction with customers from co-workers.

Rates

  • From € 12 per hour

Contact Maricruz

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