I work since I was a student and usually I had to talk with people. I had an experience like a receptionist at the hotel, a sales manager, an outbound executive and others. I speak fluently 3 languages. I love to help people and I feel satisfaction when I manage to solve their problems. I think that the customer support of any company needs to be clear and fast.
Year of Birth: 1989
Languages: Russian (native speaker), Italian (C1), English ( C1)
- Russian State University of Sociology ( bachelor degree, regions of Russia)
- Saint Petersburg State University ( master degree, tourism)
- April 2018 — november 2018 Booking.com
Temporary contract till November 2018. Support Booking.com BV’s strategy for hotel availability and supply within Russia and CIS ;
Promote the Booking.com BV brand name and its online reservation services to potential properties, e.g. by contacting potential partners;
Providing support to Booking.com BV by adding information of properties to the webpage for properties and verify accurate property information provided on the Booking.com website; Support Booking.com BV’s by providing training to new properties on how to use Booking.com BV’s extranet.
- August 2016 — october 2017 Ibis Paveletskaya
Development and management accounts and markets on behalf of hotel. Maintenance relations with existing clients and development new client relationships. Conduction negotiates, making contracts Survey and analysis the market, Control proper implementation of sales plan & target
Set up the sales and master plan
- August 2015 — july 2016 Hotel Cosmos
Maintenance activities after the signing of the contract ( banquets, conferences ( from 10 to 1000 people), weddings, children’s festivals, concerts, etc.), communication and assigning tasks to departments of the hotel, control of the collecting necessary documents for a specific event, payment control
technical support, additional sales, maintenance of tourist groups after the signing of the contract, control of settlement, communication with the customer representative, organization of catering, entering of information in the Opera, conducting weekly meetings for the upcoming events for a week, preparation of reports, daily reports to accounting. Taking reservations and business enquiries out of office hours.
- From € 12 per hour