Svetlana

• 2019-2020 “Institute for Advanced Studies and Professional Retraining of Specialists ”International Relations Specialist”
• 2001-2007 Ural State Academy of Mining and Geology Faculty of Engineering and Economics “Economist-manager.”
• 2014 -2015 MBA Moscow courses. “Hotels manager”.
• Modern State and development of the hospitality industry buildings, structures and facilities in the hotel enterprises Functional
• 2015 – 2017 Ural Federal University  «Specialist in international business»
• 2017 Marketing school-express course

• 2019 Hotel quality management
• 2018.09 -01.2020 Park hotel Sochi 4 stars (Russian chain of hotels) Сonference manager & Corporate account manager
  Promoting to Inspector for quality of service translator. Meetings of foreign delegations, presentation of services, support, translation, reporting, presentations including in English, room inspections after reconstruction, writing passports of each hotels room, Control of the cleaning department, quality work of restaurant, accommodation department, conference services, control of hotel services in general including conferences, banquets, control of proper work of all hotel , spa and congress center. Control of table servers, cleanliness, providing sufficient staff for each service area in the hall. Check menus to ensure they are current, clean, plentiful, Maintain cleanliness of work areas throughout the day, Monitor dining rooms for seating availability, service, safety, and wellbeing of guests, Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets, Welcome and acknowledge all guests according to company standards. Presentation of the hotel at meetings with delegations in the chamber of commerce, networking.
• 2016 – 2017 The Ural State Theater- Administrator
  Monitoring and managing the document turnover between the department staff, accounting department and director of the reception, coordination and organization of work related to hotel reservations for the artists and employees. Meeting VIP persons and famous artists (production designers, composers) at the airport. Management of departmental housing for employees, utility payments, selection of new apartments on request (work with realtors and independently). Participation in the seating arrangements of ambassadors of different countries Help in conducting exams for foreigners, translation, transcription, interaction with the Commission.
• 2013 – 2016 Onegin Hotel – Manager
  Interaction with guests, with the bodies of the Federal Migration Service, the solution of various issues, administrative, analytical work, document circulation, work on incoming calls-information, registration. Workflow, work in the hotel program (Fidelio-8) , the introduction of registers, mail correspondence, etc., the implementation of bookings, control the filling of data in the program. Checking data in the plan of administrators working in the night shift.
• 2008 – 2012 ABC Hotel – Administrator (assistant to the conference manager)
  Interaction with guests, document management, solution of various issues, calculations, financial reports, control of the work of the cleaning personnel – compliance with the standards, checking and control of rooms, reports.
  Assistance in the work of the conference manager: Preparation of conference halls, equipment, meetings and registration of participants, distribution of materials, presentation of conference halls and rooms for negotiations, identification of any nuances, etc. Booking of rooms and tables of the restaurant. Conflict resolution, control of standards and work performed. Assistance in the work of the restaurant manager I managed waiters, monitored the implementation of standards, setting tasks for the day.
• Chamber of Commerce Actitives:
  1. Summit Russia- Africa 2019
  2. «Growth Point » Economic Forum (Regional Development) 2019
  3. Meeting of Turkish delegations VIP Airport
  4. Work with a delegation from Mauritius (joint development of countries)
  5. Nizhny Tagil Russia (Association)
  I have letters of recommendation, I continue to cooperate with TTP

Contact Svetlana